You need to use such a terrible bus service as Amour Mezam to travel from Yaounde to Bamenda then you will understand the nature of the world we live in. You get to the park as early as 8:am and pay your ticket, then you are left to yourself at times stuffed into an unmaintained bus to rot in the scotching heat so that by mid day, you are wondering if you will ever take off.
I was passenger to an Amour Mezam bus on thursday 9th at their Tongolo dirtiest agency in Yaounde. We were stuffed into a shaby 30 seater bus and left there for over 4 hours before the bus could take off and as if that was not bad enough, the ill-manered and horribly dressed workers entertained us with all possible insults. One even threatened to engage me in a fight all because I stood against their inhuman treatment.
Women and babies were screaming in the bus because of heat and this meant nothing to them. I just wonder if the owners and senior management of this agency know the impact of these untrained workers to their business.
Service quality at this agency is presently so poort that opting to travel by Amour Mezam is opting to face hell here on earth. Their agencies are not only dirty but their workers equally and customer care is completly absent. Even when they take off late, they commence a kind of taxis service - dropping and picking up people along the way such that it takes an entire day to travel from Yaounde to Bamenda.
The Management has to do something urgently before they completly go out of business all caused by the horrible quality of workers they have.
I was passenger to an Amour Mezam bus on thursday 9th at their Tongolo dirtiest agency in Yaounde. We were stuffed into a shaby 30 seater bus and left there for over 4 hours before the bus could take off and as if that was not bad enough, the ill-manered and horribly dressed workers entertained us with all possible insults. One even threatened to engage me in a fight all because I stood against their inhuman treatment.
Women and babies were screaming in the bus because of heat and this meant nothing to them. I just wonder if the owners and senior management of this agency know the impact of these untrained workers to their business.
Service quality at this agency is presently so poort that opting to travel by Amour Mezam is opting to face hell here on earth. Their agencies are not only dirty but their workers equally and customer care is completly absent. Even when they take off late, they commence a kind of taxis service - dropping and picking up people along the way such that it takes an entire day to travel from Yaounde to Bamenda.
The Management has to do something urgently before they completly go out of business all caused by the horrible quality of workers they have.
wao, i never used Amour Mezem while in cameroon but this is not impressive at all.
ReplyDeleteI can assure you that the actual situation is worse than presented here. It is becoming a problem even with some of the other travel agencies. There is a dangerous strand of the I-don't-care attitude once you find yourself at these agencies. Luggages are mishandled, some get missing and the chairs in some of the buses are beyond repairs.
ReplyDeleteThe drivers stop along the way where and when they want without explanations such that a 3hrs journey is completed in 7 to 10 hours. Some of those who struggle to behave soon spoil your day with excessive speed and unnecessary risks.
Most of the travel agencies here just like other businesses as well, are still to learn and know the tremendous advantage of returning customers. They are so satisfied with what they get from first time customers and forget that they have choices to make.
On several occasions I have travelled by night either from Yaounde or Douala only to get to Bamenda at about 8:00 AM instead of 6:00 AM. Timing to most of them is such a major challenge.